Publove Loyalty

Question 1

How do I sign up?

Answer

Sign up in-store or here to join PubLove Loyalty.

Question 2

How do I earn points?

Answer

Every time you order in-store and scan your QR code, your points will be automatically added to your account. Every £1 spent = 10 points.

Question 3

Do my points expire?

Answer

Your points and vouchers will expire after a year of not ordering and scanning your loyalty pass. You will also not receive any email communication from PubLove after a year of inactivity.

Question 4

How do I add the app to my homescreen?

Answer

Accessing your account is easy when you add our app to your home screen. Open the login page in your browser, tap the share arrow, scroll down, and select ‘add to homescreen’. It's the simple way to stay connected!

Question 5

How do I know what PubLove Loyalty rank I am?

Answer

You can find this in the app or on your wallet pass.

Question 6

What's the difference between ranks and rewards?

Answer

Your rank reflects the number of lifetime points you have earned. The ranks in our loyalty system are ‘First Timer’, ‘Captain Casual’, ‘Proper Local’, ‘PubLove Royalty’ and ‘PubLove Legend’. Whenever you reach a new rank, you unlock new rewards (such as a free burger). Other rewards include rewards you can exchange for points, like a free drink after 1000 points. Don’t worry, spending points on free drinks won’t change your lifetime points, just existing points. So, you can redeem free drinks & still rank up!

Question 7

When will the PubLove Loyalty programme be available to use in other pubs?

Answer

We’re currently testing our loyalty programme in the Green Man & The Crown. Once we’re up and running, we’ll start expanding until our other pubs. The programme should be launched in all locations by early 2025.

Question 8

When do I get my birthday voucher?

Answer

You’ll need to fill out the ‘We Want to Get to Know You! form in your welcome email when you sign up and you’ll receive the voucher the day of your birthday.

*Birthday voucher only valid for customers who have visited once or more since signing up. Customer must sign up at least 24 hours in advance. PubLove reserves the right to ask for proof of date of birth.

Publove Loyalty

PubLove Loyalty

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